CALL MANOR 01895 634 046

CALL HILLINGDON 01895 270 620

Terms & Conditions

Our Terms and Conditions


We aim to excel in the quality of our produce and the service we provide. By shopping with us online you can expect high standards, just as our shop customers do.

All our goods and services comply with all the standards required by relevant legislation. When shopping with us online, a Contract of Sale is made at the time we accept your order, and the contract shall be under English law, irrespective of where you are. By placing your order you accept these terms and conditions.


We can only deliver within specific postcode areas. Please input your postcode at the checkout phase to see if you qualify for local delivery.

When placing your order, it is important that someone should be at home to take delivery. The delivery shall be deemed to have been made either when the consignee accepts delivery in person, or when the driver leaves your chill-pack at the premises. There is a space for special requests in the ‘Order Notes’ field during the checkout process and we will endeavor to fulfil those requests.

When your order has been packed the delivery, costs are as follows;
Over £60 = Free        Under £60 = £5.00


You may opt to collect your order in person from our shop. Goods not collected within two days after they are available for collection will be disposed of, and the order deemed complete. No refunds can be made for uncollected orders.


You may rest assured we have taken great care to ensure your goods arrive in best condition. Your produce will be carefully packaged to maintain freshness. We will deliver directly from our shop to your door in our own refrigerated vehicle.


When you place your order, it will be for a nominal weight of produce, at a specified price. We will collect the payment via the payment method you select when placing the order. Because orders are individually prepared, it can be expected that there may be some small variation in weights above or below the weight you choose, and it is impractical for us to request additional payments or process small refunds. We will ensure that this variation never exceeds more or less than 10% of any item specified. Items delivered within 10% of the weight ordered shall be deemed complete, except for the products that are sold as a unit price. Where applicable, we show the weight price online for guidance only. Due to the nature of our products weight cannot always be guaranteed. We will not accept liability for underweight or overweight produce. The published price is the unit price, the weight bracket is a guide weight bracket for the products.. We Will endeavour to meet weight expectations and the minimum weight.


Whilst we take every precaution to avoid and minimise cross-contamination of our food, we cannot guarantee that trace elements of allergens do not exist. Our food production areas also handle products containing allergens. These include MILK, NUTS, EGGS, PEANUTS, CEREALS, SOYA, SULPHITES, CELERY and MUSTARD.


Because of the nature of some of our produce and limited supply, it is possible that from time to time, we may be unable to fulfill some orders. If your order cannot be fulfilled, we will let you know as quickly as possible, normally within one working day of you placing the order and offer alternative produce or cancellation at your discretion. In the event of us having to cancel, we will make an immediate and full refund of any monies paid.


If for any reason you are dissatisfied with the quality of the produce received, you should contact us within 24 hours of receipt. All complaints will be dealt with personally and immediately. Your statutory rights are not affected. We regret we are not able to accept returned goods or claims for goods ordered in error, due to their perishable nature.


In the event of your order failing to arrive when expected, please contact us by email or by telephone within 24 hours of the expected delivery quoting your order number. We will immediately investigate and let you know the situation.


Order cancellations must be submitted in writing via email directly to, no later than 48 hours prior to the delivery date. No other form of cancellation will be accepted.
The cancellation is only deemed as confirmed on the receipt of a reply email from The Manor Butchery.


All data we collect from you will be used exclusively for the purposes of our dealings, to help us offer improved or new services to you, and maybe stored on computer. Your details will be held securely, in confidence, and never disclosed to any third party without your express permission, save by order of a court.


If, for any reason you aren’t totally satisfied with the quality of the items in your delivery, you should contact us within 24 hours and a member of our team will look into this for you. If you need to contact us please call 01895 634 046 or email Refunds are issued under The Manor Butchery’s discretion only. We will investigate any complaint on an individual basis and endeavour to find the most satisfactory resolution, deemed reasonable by us.

Where a claim of defect or damage is made, the Goods may have to be returned by the Buyer to the Supplier within the best before date or use by date on the product. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective and/or need to be returned.

13. Payment options

We accept the following payment cards: Visa, Visa Debit, MasterCard, Amex, Apple Pay, Google Pay, Paypal.

Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

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